Shipping policy

KIYOSENSE Shipping Policy

Last updated: July 20, 2026

Thank you for choosing KIYOSENSE. We are committed to preparing and delivering your order as efficiently as possible. This policy explains where we ship, how orders are processed, estimated delivery times, tracking information, address changes, and how to contact us for assistance.

Shipping Origin

All KIYOSENSE orders are prepared and shipped from our warehouse in the United States.

At this time, we ship only to eligible addresses within the United States. We do not currently offer international shipping.

Order Processing

Orders are generally processed within 1–2 business days after they are successfully placed.

Processing includes:

  • Payment verification

  • Order review

  • Product preparation

  • Packaging

  • Shipment handoff to the selected carrier

Orders placed on weekends or recognized holidays may begin processing on the next business day.

Processing time is separate from delivery time.

During product launches, promotions, holidays, or periods of unusually high order volume, processing may take longer than usual. When a significant delay affects your order, our team may contact you using the email address provided during checkout.

Estimated Delivery Time

After your order has been processed and transferred to the shipping carrier, estimated delivery within the United States is generally 3–5 business days.

The total estimated time from order placement to delivery is therefore approximately:

1–2 business days for processing, plus 3–5 business days for delivery.

Delivery estimates are not guarantees. Actual delivery time may be affected by:

  • Carrier delays

  • Severe weather

  • Holidays

  • Incorrect or incomplete delivery addresses

  • Regional service interruptions

  • High seasonal shipping volume

  • Events outside the reasonable control of KIYOSENSE

Shipping Carriers

KIYOSENSE may ship orders using established national, regional, or last-mile delivery providers.

Depending on the destination, package size, service availability, and fulfillment requirements, your order may be delivered by:

  • United States Postal Service (USPS)

  • United Parcel Service (UPS)

  • FedEx

  • Another regional or last-mile delivery carrier

The carrier assigned to an order may vary. Carrier selection is determined during fulfillment and cannot always be changed after an order has been processed.

Free United States Shipping

KIYOSENSE offers free standard shipping on eligible United States orders of $75 or more.

The qualifying order amount is calculated after applicable discounts and before any taxes, unless otherwise stated during a promotion.

For orders below $75, any applicable shipping charge will be displayed during checkout before payment is completed.

Free shipping does not necessarily mean expedited shipping. The selected carrier and service level are determined during fulfillment.

Shipment Tracking

A shipping confirmation email containing tracking information will be sent after your order has been processed and transferred to the carrier.

Please allow time for the carrier to scan and activate the tracking number. Tracking activity may not appear immediately after the shipping confirmation is sent.

Carrier tracking information may include:

  • Shipment acceptance

  • Package movement

  • Estimated delivery date

  • Delivery attempts

  • Delivery confirmation

  • Service delays

Once a shipment has been transferred to the carrier, the most current tracking information is generally provided directly by that carrier.

Address Changes

Please review your shipping address carefully before submitting your order.

Address changes may be requested only before the order has been processed. Once processing or fulfillment has begun, we may be unable to modify or redirect the shipment.

To request an address correction, contact us as soon as possible at:

orders@kiyosense.com

Include:

  • Your order number

  • The email address used at checkout

  • The original shipping address

  • The complete corrected shipping address

Submitting a request does not guarantee that the address can be changed. Orders that have already entered processing or have been transferred to a carrier may no longer be editable.

KIYOSENSE is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address submitted by the customer.

Tracking Shows No Movement

It is normal for tracking information to take some time to update after a shipping label has been created.

If tracking has not updated for several business days, contact the carrier using the tracking number provided in your shipping confirmation.

You may also contact KIYOSENSE at orders@kiyosense.com with your order number and tracking number so our team can review the available shipment information.

Delayed Packages

Delivery estimates may change after the package enters the carrier’s network.

If your shipment is delayed:

  1. Review the latest tracking information.

  2. Check for carrier service alerts or weather disruptions.

  3. Confirm that the delivery address is correct.

  4. Contact the carrier for the most recent shipment status.

  5. Email orders@kiyosense.com if additional assistance is needed.

Please include your order number and tracking number in all shipment-related messages.

Delivered but Not Received

When tracking shows that a package was delivered but it cannot be located, please:

  1. Confirm the shipping address shown on the order.

  2. Check all entrances, mailboxes, parcel lockers, reception areas, and other secure delivery locations.

  3. Ask household members, neighbors, property managers, or building staff whether they accepted the package.

  4. Allow until the end of the delivery day, as some carriers mark packages delivered shortly before final placement.

  5. Contact the carrier to request delivery details.

If the package still cannot be found, email orders@kiyosense.com with your order number and tracking information. Our team will review the available information and explain the next steps.

A delivery review does not automatically guarantee a refund or replacement. Any available resolution will depend on the order circumstances, tracking information, carrier findings, and applicable KIYOSENSE policies.

Damaged Packages

If your package or product arrives damaged, contact support@kiyosense.com as soon as possible.

Please include:

  • Your order number

  • The email address used at checkout

  • A clear description of the issue

  • Photographs of the shipping package

  • Photographs of the shipping label

  • Photographs or video showing the damaged product

  • Photographs of any internal packaging

Please retain the product, shipping carton, label, and packaging materials while the issue is being reviewed.

Returned or Undeliverable Packages

A package may be returned to our warehouse when:

  • The address is incomplete or incorrect

  • The recipient is unavailable

  • The delivery is refused

  • Required delivery attempts are unsuccessful

  • The package is not collected from a carrier location

  • The carrier determines that the address is undeliverable

If an order is returned to KIYOSENSE, contact orders@kiyosense.com for assistance.

Additional shipping charges may apply when an order must be shipped again because of an incorrect address, refused delivery, or failure to collect the shipment.

Any refund or reshipment eligibility will be reviewed according to the order circumstances and applicable KIYOSENSE policies.

Order Cancellations

Orders enter processing quickly. A cancellation request must be submitted before the order has been processed.

To request a cancellation, email:

orders@kiyosense.com

Include your order number and the email address used during checkout.

Cancellation requests are not guaranteed. Once an order has entered processing, fulfillment, or shipment, it may no longer be possible to cancel it.

United States Shipping Only

KIYOSENSE currently ships only within the United States.

We do not currently ship to international destinations. Orders submitted with unsupported international delivery addresses may be canceled.

Availability for United States territories, military addresses, PO boxes, freight-forwarding addresses, and certain remote locations may depend on carrier service. Contact orders@kiyosense.com before ordering when confirmation is required.

Customer Responsibility

Customers are responsible for providing accurate and complete information during checkout, including:

  • Full recipient name

  • Street address

  • Apartment, suite, or unit number

  • City

  • State

  • ZIP code

  • Email address

  • Telephone number when requested

KIYOSENSE is not responsible for delays or failed deliveries caused by inaccurate or incomplete information submitted during checkout.

Contact KIYOSENSE

For questions about order status, shipping, tracking, delivery, or address changes:

orders@kiyosense.com

For product support, damaged items, or general customer-care questions:

support@kiyosense.com

When contacting us, include your order number and the email address used during checkout so our team can locate your order efficiently.