Last updated: July 21, 2026

This Privacy Policy explains how PLANTEGEN LLC, doing business as KIYŌSENSE, collects, uses, discloses, stores, and protects personal information when you visit kiyosense.com, purchase a product, create an account, communicate with us, or otherwise use our products and services.

In this Privacy Policy, “KIYŌSENSE,” “we,” “us,” and “our” refer to PLANTEGEN LLC. “You” and “your” refer to customers, website visitors, account holders, subscribers, and other individuals who interact with us.

Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• The KIYŌSENSE website and online store.
• Checkout, customer accounts, and subscriptions.
• Customer-service and product-support communications.
• Returns, refunds, replacements, troubleshooting, and delivery claims.
• Email, advertising, analytics, and promotional activities.
• Other services that link to this Privacy Policy.

This policy does not control the independent privacy practices of third-party websites or services that do not operate on our behalf.

Personal Information We Collect

The information we collect depends on how you interact with KIYŌSENSE.

Contact and Identity Information

• Name.
• Email address.
• Telephone number.
• Billing address.
• Shipping address.
• Account login and profile information.
• Communication and marketing preferences.

Order and Transaction Information

• Products purchased, returned, replaced, or considered.
• Order number, order date, and order history.
• Payment status and limited transaction details.
• Discount, promotion, gift, and referral information.
• Shipping, tracking, delivery, return, and refund information.
• Subscription enrollment, frequency, renewal, and cancellation information.

Complete payment-card details are generally collected and processed by Shopify and authorized payment providers. KIYŌSENSE does not normally receive or store complete payment-card numbers.

Website and Device Information

• Internet Protocol address.
• Browser type and version.
• Device type and operating system.
• Approximate location derived from an IP address.
• Pages viewed and links selected.
• Shopping-cart, checkout, and browsing activity.
• Referring website or advertising source.
• Cookie, pixel, advertising, and device identifiers.
• Dates, times, and duration of website interactions.

Customer-Service and Product-Support Information

When you contact us, we may collect:

• The content of emails, messages, or other communications.
• Order and account-verification details.
• Return, refund, replacement, or warranty-related information.
• Photographs and videos of products, packaging, shipping labels, or reported problems.
• Troubleshooting information.
• Customer feedback, survey responses, and reviews.

Information You Choose to Provide

You may voluntarily provide other information when submitting a review, participating in a promotion, communicating with customer service, or otherwise interacting with KIYŌSENSE.

Please do not send sensitive medical, financial, identity, or biometric information unless we specifically request it through an appropriate method.

How We Collect Personal Information

We may collect information:

• Directly from you when you place an order, create an account, enroll in a subscription, contact us, submit a return request, or provide information.
• Automatically through cookies, pixels, logs, analytics tools, and similar technologies when you use the website.
• From Shopify and the providers that operate our storefront, checkout, payments, accounts, and ecommerce services.
• From service providers such as fulfillment warehouses, shipping carriers, payment processors, fraud-prevention providers, marketing platforms, and customer-support systems.
• From advertising and business partners when legally permitted.
• From publicly available sources when appropriate and lawful.

How We Use Personal Information

We may use personal information to:

• Operate, maintain, secure, and improve our website and services.
• Process payments and complete transactions.
• Prepare, fulfill, ship, track, and deliver orders.
• Manage customer accounts and subscriptions.
• Provide product support and troubleshooting assistance.
• Manage returns, replacements, refunds, and delivery claims.
• Respond to inquiries, complaints, and customer-service requests.
• Send order confirmations, shipping updates, account notices, and other transactional messages.
• Send marketing communications when permitted.
• Remember preferences and personalize website experiences.
• Understand website usage and measure store performance.
• Measure advertising and promotional effectiveness.
• Detect, investigate, and prevent fraud, abuse, unauthorized transactions, security incidents, and unlawful conduct.
• Protect KIYŌSENSE, our customers, service providers, and other individuals.
• Maintain tax, accounting, operational, and business records.
• Enforce our agreements, policies, and legal rights.
• Comply with applicable legal and regulatory obligations.

Cookies and Similar Technologies

KIYŌSENSE, Shopify, and our service providers may use cookies, pixels, tags, local storage, software development kits, and similar technologies.

These technologies may be used to:

• Operate the website, shopping cart, checkout, and account features.
• Remember preferences and session information.
• Maintain security and prevent fraud.
• Understand website traffic and customer interaction.
• Measure website, email, and advertising performance.
• Personalize content or advertising when permitted.

You may be able to manage certain cookies through your browser settings, the KIYŌSENSE cookie banner, or privacy-choice tools displayed on the website.

Blocking necessary cookies may prevent the website, cart, checkout, account, or other features from operating correctly.

Advertising and Data Sharing

We may work with advertising, analytics, social-media, affiliate, and marketing providers that collect or receive information about website activity.

Depending on the services enabled and the laws applicable to you, some disclosures for behavioral or targeted advertising may be legally defined as “sharing,” “targeted advertising,” or a “sale” of personal information even when money is not exchanged.

Where required, you may use the cookie banner, data-sharing opt-out page, or other privacy controls presented on the website to communicate your preferences.

Email and Marketing Communications

When permitted, we may send marketing emails or other communications regarding products, promotions, announcements, and offers.

You may unsubscribe from marketing emails by selecting the unsubscribe link included in the message.

Unsubscribing from marketing does not prevent us from sending necessary transactional or service communications regarding an order, payment, account, subscription, return, refund, security matter, or customer-service request.

How We Disclose Personal Information

We may disclose personal information to parties that help us operate our business, including:

• Shopify and ecommerce-platform providers.
• Payment processors, banks, and financial institutions.
• Warehouses, fulfillment providers, shipping carriers, and delivery services.
• Customer-service, telephone, email, and communications providers.
• Subscription-management providers.
• Analytics, advertising, social-media, affiliate, and marketing providers.
• Information-technology, cloud-storage, cybersecurity, and fraud-prevention providers.
• Professional advisers, including attorneys, accountants, auditors, consultants, and insurers.
• Government authorities, regulators, courts, or law-enforcement agencies when legally required or permitted.

We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or another actual or proposed business transaction.

We may disclose information when necessary to protect rights, investigate misconduct, enforce agreements, prevent harm, or comply with law.

Shopify

Our online store is hosted by Shopify. Shopify processes personal information to provide storefront, checkout, account, payment, security, analytics, and related ecommerce services.

Information may be processed by Shopify and its service providers in countries other than the country where you live. Shopify’s independent processing of personal information is also governed by Shopify’s own terms and privacy notices.

Fulfillment and Shipping Providers

We disclose the information reasonably necessary to prepare, ship, track, deliver, return, or replace an order to warehouses, fulfillment providers, carriers, and delivery partners.

This information may include your name, shipping address, telephone number, email address, order details, and delivery instructions.

Payment Processing

Payments are processed through Shopify and supported payment providers. Those providers may collect payment-card, banking, billing, device, fraud-prevention, and authentication information according to their own policies.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate operational, accounting, tax, fraud-prevention, dispute, security, and legal requirements.

Retention periods vary depending on:

• The type and sensitivity of the information.
• The nature of our relationship with you.
• Whether an account, order, subscription, return, or dispute remains active.
• Applicable legal, tax, accounting, or contractual obligations.
• The need to prevent fraud or enforce agreements.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, network, transmission method, or storage system can be guaranteed completely secure. We cannot guarantee that information will never be accessed, altered, disclosed, lost, or destroyed without authorization.

You are responsible for protecting your account credentials and for notifying us promptly if you believe your account has been accessed without authorization.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, which may include the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Request a portable copy of certain personal information.
• Restrict or object to certain processing.
• Withdraw consent when processing is based on consent.
• Opt out of certain targeted advertising, selling, or sharing.
• Appeal a decision regarding a privacy request when applicable.
• Exercise privacy rights without unlawful discrimination or retaliation.

These rights are subject to applicable legal limitations and exceptions. For example, we may retain information needed to complete transactions, maintain records, prevent fraud, protect legal rights, or comply with law.

Submitting a Privacy Request

To submit a privacy request, email support@kiyosense.com.

Describe the request and provide sufficient information for us to identify the relevant account or interaction.

We may need to verify your identity before processing a request. Verification may require confirming information associated with your account or order. Do not send sensitive identification documents unless we request them through an appropriate method.

Authorized Agents

Where permitted by law, an authorized agent may submit a request on your behalf.

We may require evidence that the agent is authorized to act for you, and we may separately verify your identity or request direct confirmation of the authorization.

Children’s Privacy

Our website and products are not directed to children who are not legally able to make purchases or provide consent under applicable law.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us, contact us so that we can review the matter and take appropriate action.

Third-Party Websites and Services

Our website may contain links to social-media platforms, payment services, external websites, or services operated by other parties.

We are not responsible for the content, privacy, security, or practices of third parties that operate independently from KIYŌSENSE. Review their privacy policies before providing information.

International Data Processing

KIYŌSENSE, Shopify, and our service providers may process information in countries other than the country or state where you live.

Privacy and data-protection laws in those locations may differ. Where required, appropriate contractual or legal measures may be used to support international transfers.

Do Not Track Signals

Because there is not a universally accepted standard for responding to browser “Do Not Track” signals, our website may not respond to every such signal.

Use the cookie banner, browser controls, or data-sharing opt-out tools available on the website to manage supported privacy preferences.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, products, technology, service providers, legal requirements, or data practices.

The updated policy will be posted on this page with a revised “Last updated” date. When required, we may provide additional notice through the website, account, or email.

Contact KIYŌSENSE

For privacy questions, concerns, or requests, contact:

KIYŌSENSE
Operated by PLANTEGEN LLC
Email: support@kiyosense.com
Mailing address: 1337 W 43rd St, PMB 1362, Houston, TX 77018, United States

The mailing address above is for business, privacy, and legal correspondence. It is not a product-return warehouse.